Company: AKUNOSHI LTD
Company number: 16555240
Registered office: 167-169 Great Portland Street, London, England, W1W 5PF
Website: https://akunoshi.com
Effective date: 18 March 2026
Prepared for publication on akunoshi.com. This document is designed to work with project-specific proposals, statements of work, invoices, and any signed service agreement.
This Refund Policy explains when AKUNOSHI LTD may provide refunds in relation to website purchases, consulting, software development, technical services, support, subscriptions, retainers, digital deliverables, and related services. It should be read together with our Terms of Service, Cancellation Policy, and any signed proposal, order form, or statement of work.
Nothing in this Policy limits any mandatory statutory rights that cannot lawfully be excluded, including rights that eligible consumers may have under applicable consumer protection law.
1. General approach
Because many Akunoshi services involve reserving specialist time, producing custom work, or beginning performance shortly after booking, refunds are not automatic and are assessed based on the type of service purchased, the work already performed, any contract terms agreed in writing, and applicable law.
Where a signed agreement, proposal, or order form contains refund terms specific to a project, those specific terms will apply first.
2. Non-refundable items unless required by law
- time already spent on consultations, discovery, development, design, troubleshooting, implementation, or support;
- custom work performed to your specification, including code, documentation, architecture, integrations, configuration, and technical research;
- deposits, booking fees, reservation fees, or onboarding fees once capacity has been reserved or initial work has begun;
- third-party charges, software licences, domains, cloud usage, transaction fees, pass-through costs, and other committed external expenses;
- completed milestones or accepted deliverables;
- services delayed or prevented by your failure to provide materials, approvals, access, or timely feedback, where Akunoshi has already reserved or used the allocated time.
3. Consulting, calls and advisory services
Consulting sessions, technical calls, strategy sessions, audits, and advisory work are generally non-refundable once the session has taken place or preparation has begun. If you prepaid for a session and cancel with reasonable advance notice before preparation or scheduling costs are incurred, Akunoshi may, at its discretion, offer a reschedule, credit, or refund.
4. Custom development and project work
Payments for custom development, integrations, automation, infrastructure work, or other project services are generally non-refundable to the extent that work has been performed, resources have been reserved, or costs have been committed. If a project is ended early, any refund will usually be limited to amounts paid for work not yet performed and not otherwise committed.
If a project is delivered in milestones, each completed or commenced milestone may be treated separately for refund purposes. Acceptance, production use, or launch of a deliverable strongly indicates that the relevant portion of the work is non-refundable, subject to mandatory law.
5. Recurring services, retainers and subscriptions
Monthly support plans, retainers, hosted access, maintenance arrangements, or subscription-style services are usually billed in advance for the upcoming service period. Unless otherwise stated in writing, such fees are generally non-refundable once the billing period begins. Cancellation usually stops future renewals rather than creating a refund for the current period.
If Akunoshi agrees to provide a goodwill credit, service extension, or pro-rated adjustment, that decision does not create an ongoing entitlement in future cases.
6. Digital products, licences and downloadable content
Where Akunoshi supplies digital content, source code, software access, licences, templates, scripts, or other downloadable or electronically supplied material, refunds are generally not available once access has been granted, files have been delivered, a repository has been shared, or the digital content has begun to be supplied, except where required by law or where the item materially fails to match the contract and cannot be remedied.
7. Faulty or materially non-conforming services
If you believe a deliverable is materially defective or does not substantially conform to the agreed scope, you should notify Akunoshi promptly and provide clear details of the issue. Akunoshi will usually be given a reasonable opportunity to investigate and, where appropriate, repair, correct, replace, or re-perform the affected portion before a refund is considered.
A refund is less likely where the issue results from your later modifications, third-party changes, unsupported environments, inaccurate client instructions, omitted requirements, or use outside the agreed scope.
8. Consumer rights
If you are a consumer purchasing at a distance or off-premises, you may have statutory rights, including a 14-day cancellation right in some cases. However, that right can be affected if you ask for services to begin during the cancellation period or if digital content is supplied immediately with your acknowledgement of the consequences. Where the law requires Akunoshi to offer a remedy, repair, replacement, price reduction, or refund, this Policy will be read accordingly.
9. Chargebacks and payment disputes
If you believe a charge is incorrect, please contact billing@akunoshi.com before initiating a chargeback or payment dispute so that we can review the matter. Unjustified chargebacks may be contested with supporting records, including contracts, approvals, communications, technical logs, booking records, or evidence of delivery.
10. How refunds are issued
Approved refunds are normally issued using the original payment method where practical. If that is not possible, Akunoshi may use another reasonable method. Bank fees, currency conversion losses, payment processor fees, and similar costs may be deducted where permitted by law or by the relevant contract.
Refund timing depends on the payment method, provider processing times, compliance checks, and the time needed to assess the request.
11. How to request a refund
To request a refund, contact billing@akunoshi.com and include your name, company name if applicable, invoice or order reference, date of purchase, the service involved, and the reason for the request. Please provide enough detail, documents, screenshots, or technical information to help us investigate.
12. Abuse prevention
Akunoshi reserves the right to refuse refund requests that are fraudulent, abusive, repetitive without valid basis, or inconsistent with the contract, technical evidence, or applicable law. This includes attempts to obtain the benefit of substantial work or digital delivery while simultaneously demanding repayment without legal basis.
13. Contact
Refund requests and billing-related questions should be sent to billing@akunoshi.com. General legal or contractual questions may be sent to info@akunoshi.com.