Company: AKUNOSHI LTD
Company number: 16555240
Registered office: 167-169 Great Portland Street, London, England, W1W 5PF
Website: https://akunoshi.com
Effective date: 18 March 2026
Prepared for publication on akunoshi.com. This document is designed to work with project-specific proposals, statements of work, invoices, and any signed service agreement.
This Privacy Policy explains how AKUNOSHI LTD collects, uses, stores, shares, and protects personal data when you visit akunoshi.com, contact us, request a quote, book a call, purchase services, receive support, or otherwise interact with us. It is intended to provide clear and transparent information for website visitors, prospects, clients, suppliers, and other business contacts.
Please read this Privacy Policy together with any project-specific contract, data processing agreement, or supplemental privacy notice that may apply to a particular service or relationship.
1. Who we are
AKUNOSHI LTD is the controller of personal data described in this Privacy Policy unless we clearly state otherwise. Where we process personal data solely on behalf of a client as a processor or sub-processor, that client’s privacy documentation may also apply.
- Controller: AKUNOSHI LTD
- Company number: 16555240
- Registered office: 167-169 Great Portland Street, London, England, W1W 5PF
- Website: https://akunoshi.com
- General and privacy contact: info@akunoshi.com
- Sales contact: sales@akunoshi.com
- Billing contact: billing@akunoshi.com
- Phone / WhatsApp: +385 99 856 1399
2. Personal data we may collect
The personal data we collect depends on how you interact with us, the service requested, and the information you choose to provide. We may collect and process the following categories of personal data:
- Identity and contact data, such as name, company name, job title, email address, phone number, billing address, and communication preferences.
- Inquiry and project data, such as the details of your request, service scope, technical requirements, proposal history, call notes, scheduling details, and files or documents you submit.
- Account and transaction data, such as invoice details, order history, contract status, payment status, and limited payment-related information supplied by payment service providers.
- Technical and usage data, such as IP address, browser type, operating system, device information, access times, error logs, and security events generated when you use our website or hosted services.
- Communications data, including emails, form submissions, call notes, support requests, chat messages, and correspondence sent through phone, WhatsApp, or third-party tools.
- Compliance and risk data, such as records needed to prevent fraud, resolve disputes, enforce contracts, maintain security, or comply with legal obligations.
3. Sources of personal data
We may collect personal data directly from you, automatically when you use the website or a hosted service, from your employer or organisation, from referral partners, from publicly available sources, from service providers acting on your instructions, and from third-party platforms that you use to contact or engage with us.
4. How we use personal data
We use personal data only where we have a lawful basis and a legitimate business purpose. Depending on the circumstances, we may use personal data to:
- respond to inquiries, arrange calls, prepare proposals, and communicate before a contract is formed;
- deliver software development, consulting, support, maintenance, and related services;
- set up accounts, manage access permissions, and provide customer support;
- issue invoices, process payments, maintain accounting records, and manage refunds or cancellations;
- monitor, secure, maintain, debug, and improve our website, tools, and service delivery processes;
- maintain records of contractual communications, approvals, and change requests;
- send service updates, administrative notices, project communications, and other non-marketing messages;
- send marketing communications where permitted by law and not opted out, or where consent has been obtained when required;
- prevent fraud, abuse, security incidents, unauthorised access, and unlawful activity;
- exercise or defend legal claims, enforce contracts, and comply with legal or regulatory obligations.
5. Lawful bases for processing
Depending on the activity, we rely on one or more of the following lawful bases under applicable data protection law:
- Contract: where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you.
- Legitimate interests: where processing is necessary for our legitimate interests, such as running and improving our business, maintaining records, managing relationships, securing systems, and communicating with clients and prospects, provided those interests are not overridden by your rights and interests.
- Legal obligation: where processing is required to comply with tax, accounting, consumer protection, anti-fraud, court, regulatory, or other legal obligations.
- Consent: where we rely on consent, for example for certain non-essential cookies, optional marketing, or similar activities where consent is required.
- Legal claims and rights protection: where processing is necessary to establish, exercise, or defend legal claims or rights.
6. Cookies and similar technologies
Our website may use essential technical measures such as server logs, security tools, and similar technologies needed to operate, protect, and troubleshoot the site. Where we use non-essential cookies or similar technologies, including analytics, personalisation, or other optional tools, we will provide appropriate notice and, where required by law, obtain consent before setting them.
You can usually control cookies through your browser settings. Blocking certain essential technologies may affect site functionality. Third-party websites linked from our website, such as scheduling, communication, payment, or social platforms, may set their own cookies or collect information under their own privacy policies.
7. Communications and marketing
If you contact us or become a client, we may send you service-related and transactional communications that are necessary for project management, account administration, billing, compliance, or support. We may also send limited business development communications where permitted by law. You can opt out of non-essential marketing communications at any time by following the unsubscribe instructions or contacting us directly.
8. Payments and billing
We do not need to store full payment card details to provide most of our services. If payments are processed through a third-party provider, that provider will process the relevant payment information under its own privacy notice and terms. We may receive limited confirmation data, such as payment status, payer identity, invoice references, and billing metadata needed for accounting and customer support.
9. Sharing personal data
We do not sell personal data. We may share personal data only where reasonably necessary and subject to appropriate safeguards, including with the following categories of recipients:
- hosting, infrastructure, communications, scheduling, security, backup, source-control, support, payment, and productivity providers;
- professional advisers such as accountants, legal advisers, auditors, insurers, and compliance consultants;
- subcontractors or specialist service providers engaged to support a client project under confidentiality and data protection obligations;
- public authorities, courts, regulators, law enforcement bodies, or other third parties where disclosure is required by law or is necessary to protect legal rights or prevent harm;
- a buyer, investor, or successor entity in connection with a merger, acquisition, reorganisation, or asset sale, subject to appropriate confidentiality arrangements.
10. International transfers
Our operations, suppliers, or clients may involve cross-border data access or transfers. Where personal data is transferred outside the United Kingdom or, where applicable, the European Economic Area, we will use an appropriate transfer mechanism where required, such as an adequacy regulation, standard contractual clauses, or another lawful safeguard.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage client relationships, maintain internal records, comply with tax and accounting rules, resolve disputes, enforce contracts, and meet legal or regulatory obligations. Retention periods vary depending on the type of data, the contractual context, and legal requirements.
When personal data is no longer required, we will delete it, anonymise it, or securely restrict further processing unless we are required or permitted to retain it for a longer period.
12. Security
We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, authentication controls, limited permissions, encryption where appropriate, secure development practices, logging, vendor review, and administrative safeguards.
No method of transmission or storage is completely secure. You should also protect your own devices, credentials, backups, and communication channels.
13. Your rights
Depending on your location and the circumstances, you may have rights in relation to your personal data, including the right to request access, rectification, erasure, restriction, objection, portability, and withdrawal of consent where consent is the lawful basis. These rights are not absolute and may be subject to legal exemptions or conditions.
To exercise your rights, contact us at info@akunoshi.com and provide enough information for us to verify your identity and understand your request. We may need to request additional information before responding.
14. Complaints
If you have concerns about how we handle personal data, please contact us first so that we can try to resolve the matter. If you are in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office. If you are located in the EEA, you may also contact your local supervisory authority where applicable.
15. Children
Our website and services are not directed to children and are intended for business and professional use or for adults seeking digital services. We do not knowingly collect personal data from children in circumstances where parental consent would be required.
16. Third-party links and platforms
Our website may include links to third-party websites or services such as booking tools, communication platforms, code repositories, social media services, or payment providers. We are not responsible for the privacy practices, content, or security of third-party services, and you should review their own notices before using them.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, business, or service changes. We will publish the updated version on our website with a revised effective date. Material changes may also be communicated through an appropriate channel where required.
18. Contact us
For privacy questions, rights requests, or data protection concerns, contact info@akunoshi.com. Sales matters should be sent to sales@akunoshi.com. Billing and payment matters should be sent to billing@akunoshi.com.